Terms & Conditions

These Terms and Conditions (the Terms"") will apply to the provision by Teladoc Demo (hereinafter ""Teladoc Health or us"") of We Care (hereinafter ""the Service"") to eligible members, defined as an employee of a Policyholder that includes the Services as defined within a services agreement between CLFIS (U.K) Limited (""Canada Life"") and Teladoc Health) as well as their immediate family.

Please read these Terms carefully and make sure that you understand them.

You will be asked to agree these Terms before registering on the portal. By clicking ""I AGREE"" you are entering into a legally binding agreement with Teladoc Health and expressly accepting these Terms and the Privacy Policy.

Acceptance of these Terms is a condition of use for the Service.

We Care

The purpose of the Portal is to make routine, non-emergency communication more convenient and to provide you with fast and secure access to our health professionals.

In case of a medical emergency, do not use the Portal to communicate with us.
Please dial the relevant local emergency number for the country you are in, and then contact your treating doctor.

Service limitation/restrictions

The Portal has, by its own nature certain limitations/restrictions regarding the Service and does not replace face-to-face consultations with your treating doctor or primary healthcare practitioner, nor does it replace primary healthcare. Face-to face consultations are always essential in cases of medical emergencies and where physical examination/intervention is required.

You are responsible for providing the Healthcare Professionals with the information that they advise is required in order to provide you with the Service.

If following use of the Portal, you have doubts or concerns regarding the professional advice/service provided, or regarding your health and wellbeing, please seek further medical assistance in a regular face-to-face consultation.

As with any other healthcare service, no results can be guaranteed or assured.

Geographical restrictions

You should check whether you are entitled to access our services in the territory where you are. Teladoc Health makes no representation that the Service available through the App/Portal is appropriate, legal or available for use in all and any location.

Privacy

Teladoc Health provides its services in compliance with EU Data Protection laws. It does not, however, take responsibility for any differences between those rules and any different rules applying to healthcare services anywhere else.

Identity Checks and Authentication

a) Initial authentication: Performing a physical comparison by photo ID verification:

We partner with Onfido in order to perform this procedure. This only ever needs to be done once. Thereafter we will simply ask a combination of security question along with your contact details.

New Patient Registrations through our APP: our agent will simultaneously assign the case to our doctor and send the patient an email explaining the identity check process.

1) We will ask the patient to verify identity by taking a picture of their passport, driver license, NationalIdentity card, or residence permit and thereafter following a few short steps where they will take a ""selfie"" and the identity check will be complete.

If the photographic ID does not have the address, then we will ask for a further non-photographic document to confirm the patient address. This process should ordinarily only take a few minutes.

2) Security question for ongoing authentication. That is to say, you will not be asked to confirm identity for subsequent consultations, instead at the point of registration, we will ask you to choose a security question: Mother's Maiden Name, Name of first school, Town of birth for example. With this, and the usual data protection questions - our doctor will be able to proceed with all subsequent consultations.

If the patient is consulting on behalf of their child, we will ask for proof of parental responsibility before creating a unique file for the child. This will usually be a birth certificate of the child's passport with matching surnames as the parent.

b) Ongoing authentication:

1: Check credentials against eligibility data provided by the client - typically an insurer.

2: The first time a patient contacts our platform, as above, along with identification verification, they are requested to define some security questions.

3: Afterwards, whenever they are request a medical consultation, they are requested to provide - full name, date of birth, home address and provide a correct response to the security questions. This way we ensure we are talking to the correct person.

Audits are performed to ensure that the above-mentioned process is followed by listening to phone recordings and ensuring that the protocol is accurately being used.

Prescriptions

Subject to the applicable law, Health Professionals may issue prescription for medicines only when, in their professional judgement, it is in your best interest to receive the medicine, and always in accordance with the Teladoc Health Prescription Policy.

You agree that: (i) any prescriptions you acquire from a Health Professional are solely for your personal use